PlumbingIf a manual commercial flushometer will not shut off, close the control stop first. Common causes include a blocked metering bypass, debris under the diaphragm, damaged internal parts, the wrong repair kit, or inadequate supply pressure.
Routine facility fix · 15–45 min
PlumbingA manual flushometer that will not flush usually has a closed or restricted control stop, a blocked handle/relief passage, worn internal parts, or insufficient building water pressure. Start with water supply and handle operation before opening the valve.
Routine diagnosis · 10–30 min
PlumbingWhen a commercial sensor faucet will not run, separate the problem into sensing, power, water supply, and solenoid operation. Many easy fixes involve batteries, a dirty sensor window, closed stops, a clogged aerator, or a model-specific reset.
Routine facility fix · 10–25 min
PlumbingA leaking sink trap is usually caused by a loose slip joint, crooked washer, cracked nut, damaged tubular piping, or a partial clog that makes joints seep. Dry everything first, then run water and identify the first point that gets wet.
Routine facility fix · 10–30 min
PlumbingA slow commercial sink is commonly caused by debris in the strainer, pop-up, tailpiece, P-trap, or nearby branch drain. Start with the easiest removable components and avoid creating a chemical hazard for whoever opens the drain later.
Routine facility fix · 15–45 min
HVACWhen a thermostat shows a cooling call but the room is still warm, divide the problem into controls, airflow, and equipment response. Entry-level maintenance can safely verify schedules, setpoints, fan operation, filters, condensate safeties, and obvious alarms before escalating.
Routine diagnosis · 10–30 min
HVACA clogged condensate drain can shut cooling down, overflow a pan, stain ceilings, and trip a float switch. Accessible drains can often be cleared with safe mechanical cleaning, flushing, or a wet/dry vacuum while leaving the safety devices intact.
Routine facility fix · 20–45 min
HVACA tripped condensate float switch is a warning, not the root cause. The right fix is to correct the drainage problem, remove standing water, confirm the line drains, and allow the safety to reset naturally rather than bypassing it.
Routine facility fix · 10–30 min
HVACFor a water-source heat pump that runs but does not cool, verify thermostat demand, airflow, filter condition, loop-water availability, condensate safeties, and whether neighboring units are affected. Refrigerant and internal electrical diagnosis should be escalated.
Diagnose then escalate · 15–30 min
HVACWhen one VRF indoor unit is warm but the rest of the system is cooling, the failure pattern is the biggest clue. Start with local controls, mode conflicts, airflow, sensors, branch components, and fault codes before assuming a system-wide refrigerant problem.
Diagnose then escalate · 15–30 min
Doors & HardwareMost hydraulic commercial door closers have separate valves for sweep and latch speed. Small adjustments can correct a door that slams, but turning the wrong screw too far can cause leakage or unreliable closing—especially on fire-rated doors.
Routine facility fix · 10–20 min
Doors & HardwareA commercial door that stops before latching may have the closer adjusted too slowly, weak spring power, binding hinges, weatherstripping resistance, frame misalignment, or building pressure. Check mechanical drag before turning closer valves.
Routine diagnosis · 10–25 min
Doors & HardwareA commercial door that closes but will not latch is often sagging slightly, rubbing, hitting a misaligned strike, or moving too slowly through the final inch. Use wear marks and door gaps to identify what shifted before filing or moving hardware.
Routine facility fix · 10–30 min
Doors & HardwareA panic bar that sticks or does not fully retract can be caused by door sag, dirty latch areas, loose trim, misaligned strikes, or worn hardware. Because panic hardware is life-safety equipment, routine checks should stay conservative and the door must always release freely from the egress side.
Routine diagnosis · 10–25 min
Doors & HardwareA loose commercial lever is often caused by a loose set screw, rose/trim fasteners, through-bolts, or wear inside the lockset. Tighten the correct fastener and verify the latch works smoothly rather than simply cranking on the visible handle.
Routine facility fix · 5–20 min
Electrical & LightingA GFCI that will not reset may have no incoming power, an active ground fault, moisture, a failed device, or a downstream problem. Entry-level maintenance can unplug loads, dry the area, check known upstream protection, and test reset buttons—but should not open energized boxes.
Safe first checks · 5–15 min
Electrical & LightingA breaker that repeatedly trips is indicating overload, short circuit, ground fault, failing equipment, or a circuit problem. Maintenance can identify what loads were operating and isolate plug-in equipment, but repeated resets are not a repair.
Diagnose then escalate · 5–15 min
Electrical & LightingLights that stay on with an occupancy sensor are often caused by a long time delay, sensitivity settings, air movement, moving objects, line-of-sight traffic, or an override mode. Start with settings and the room before replacing the sensor.
Routine facility fix · 10–20 min
Electrical & LightingCommercial LED flicker can come from a failing driver, loose lamp, incompatible dimming/control, unstable power, a failing retrofit tube, or occupancy controls. The most useful first step is defining whether the issue follows one lamp, one fixture, one control zone, or a whole circuit.
Safe first checks · 10–20 min
Electrical & LightingA dead receptacle may be switched, protected by an upstream GFCI, on a tripped breaker, intentionally de-energized, or part of a wiring fault. Maintenance can check obvious upstream protection and compare nearby outlets without removing energized covers.
Safe first checks · 5–15 min
Leaks & BuildingThe wet ceiling tile is often not directly below the roof entry point. Rainwater can travel along decking, structural members, conduit, piping, or insulation. Trace the highest wet point you can safely access and record wind/rain conditions before assuming the roof penetration above the stain is the culprit.
Routine investigation · 20–60 min
Leaks & BuildingA ceiling stain near HVAC equipment can come from condensate, chilled-water piping, roof leaks, sweating ductwork, or plumbing. The timing of the leak—rainy weather versus cooling operation—is one of the fastest ways to narrow it down.
Routine investigation · 15–40 min
Leaks & BuildingThe first job during a roof leak is not permanent repair—it is protecting people and property, controlling interior water, documenting the leak, and giving the roofer enough information to find the source. Safe documentation during the event often saves hours later.
Routine response · Immediate response
Leaks & BuildingA sweating supply diffuser usually means the diffuser or nearby duct surface is below the room's dew point. High indoor humidity, missing duct insulation, air leakage around the boot, low supply temperature, or poor airflow can all contribute.
Routine diagnosis · 15–30 min
Leaks & BuildingWater at an exterior door can come through the threshold, failed sealant, door sweep, jambs, masonry joints, or exterior drainage that sends water toward the opening. Start outside and follow the path instead of immediately replacing weatherstripping.
Routine investigation · 20–60 min
Preventive MaintenanceA consistent daily walk catches leaks, odors, hot/cold complaints, restroom issues, door problems, abnormal equipment sounds, and safety hazards while they are still small. The value comes from walking the same route and comparing today's building to yesterday's.
Routine PM · 10–20 min
Preventive MaintenanceRestrooms generate a constant stream of small maintenance problems. A monthly inspection of flushometers, faucets, drains, partitions, accessories, caulk, exhaust, lighting, and hidden leaks catches water waste and user complaints before they become emergencies.
Routine PM · 15–30 min per restroom group
Preventive MaintenanceThere is no universal 'change every 90 days' rule for commercial HVAC filters. Occupancy, construction dust, filter efficiency, outdoor-air load, runtime, and system design all matter. Build your interval from inspection history and pressure-drop data where available.
Routine PM · 5–20 min per unit
Preventive MaintenanceA usable PM calendar is simple, equipment-specific, assigned to a person, and tied to recurring work orders. Start with critical assets and common failure points instead of trying to document every component in the building on day one.
Management routine · 1–3 hours initial setup
Preventive MaintenanceA good service call starts with evidence: exact location, symptom, equipment identity, controller readings, error codes, timing, affected areas, and what changed recently. Five minutes of documentation can prevent repeat trips and reduce diagnostic time.
Management routine · 5–15 min